Shipping & returns

Worldwide shipping

Champion of Mystery Jersey is a Swiss company and delivers orders worldwide.

Depending on the destination country, your order will be handled through the shipping location and shipping partner designated for the respective region. This allows us to keep shipping routes as short as possible and offer fast and reliable delivery.

The shipping zone applicable to your order is determined automatically at checkout based on your delivery address.

Shipping costs and delivery times

The stated delivery times include both the processing of your order and the subsequent transportation.

• Switzerland: CHF 3.50 | Estimated delivery time: 2–4 business days

• International Zone 1: CHF 6.00 | Estimated delivery time: 3–7 business days

• International Zone 2: CHF 12.00 | Estimated delivery time: 5–10 business days

The international shipping zone applicable to your country will be displayed at checkout before you complete your order.

The stated delivery times are estimated guidelines. As a rule, orders are not processed or delivered on weekends and public holidays.

Delivery times may be longer during special promotions, periods of exceptionally high order volume, or for specially marked products. If a different delivery time applies to a product, this will be indicated on the respective product page.

Delays caused by the shipping provider, local authorities, customs clearance, or other circumstances beyond our control cannot be completely ruled out.

Shipment tracking

Once your order has been shipped, you will receive a shipping confirmation by email.

If available for the selected shipping method, the shipping confirmation will also include a tracking number.

Customs, import taxes, and other fees

We select the shipping method and shipping location based on the respective destination country to enable the fastest possible delivery and avoid additional import costs where possible.

Depending on the destination country, shipping method, and the regulations applicable there, customs duties, import taxes, or processing fees charged by local authorities or shipping providers may still apply.

Unless it is expressly stated at checkout that such charges are already included, they may be charged additionally upon import or delivery. The amount of these fees is determined by the relevant authorities or the shipping provider and cannot be predicted bindingly by us.

Returns and exchanges

You can return or exchange your order within 30 days of receipt.

Please contact us before every return at info@championofmystery.com. We will then send you all the necessary information for the return.

Please do not return an order without contacting us first.

Requirements for a return or exchange

A return or exchange is possible if:

• the jersey is unworn and unwashed,

• the jersey shows no signs of wear or self-inflicted damage,

• the original tags still attached to the item,

• the jersey is returned in full and, if possible, in its original packaging.

The mystery box may have been opened so that you can view the jersey it contains.

Special conditions for mystery boxes

Our mystery boxes are based on random selection. You are not entitled to a specific club, player, manufacturer, season, or jersey variant.

Teams you specified as excluded when placing your order will be taken into account when assembling the box. However, there is no guarantee that you will receive a specific desired jersey.

If you do not like the jersey you received, you can choose from the following options within the return period:

• return for a refund of the purchase price or

• one-time exchange for another jersey in the same category and price range.

The replacement jersey will also be selected at random. You are not entitled to a specific replacement jersey.

After a voluntary exchange, no further voluntary exchange is possible. Your rights in the event of an incorrect, damaged, or defective delivery remain unaffected.

Damaged, defective, or incorrectly delivered items

If you received the wrong size, an incorrect item, or a damaged or defective jersey, please contact us at within 7 days of receipt if possible. info@championofmystery.com.

Please send us:

• your order number,

• a brief description of the problem, and

• photos of the item and packaging, if possible.

We will review your request as soon as possible and find a suitable solution together.

If you have any legitimate doubts about the authenticity of a jersey you received, please contact us directly as well. All our jerseys are sold as 100% authentic, and we take such reports seriously.

Return shipping costs

For a voluntary return or exchange, the customer bears the return shipping costs.

If an incorrect, damaged, or defective item was delivered, we will cover the necessary return shipping costs.

Any customs, import, or processing fees for an international return must be clarified with us before shipping.

Refund

Once the return has been received and inspected, the refundable purchase amount will be refunded within a few business days using the same payment method that was used for the order.

Depending on the payment provider, it may then take a few additional business days for the refund to appear in your account.

Lost or damaged shipments

If your order arrives damaged, is lost in transit, or shows no tracking update for an unusually long period, please contact us at info@championofmystery.com.

We will review the case together with the responsible shipping provider.

Incorrect delivery address and uncollected shipments

Please carefully check your delivery address before completing your order.

If additional shipping costs arise due to an incorrectly provided address, refusal to accept the delivery, or a shipment not collected in time, these costs may be charged to the customer or deducted from a refund.

This does not apply if the error was caused by us or the shipping provider.

Contact

For questions about shipping, returns, or exchanges, you can reach us at:

info@championofmystery.com

For questions about an order, always include your order number. We’ll be happy to help.